This Privacy Policy explains how BJS Rental Enterprises LLC collects, uses, shares and protects information when customers browse the website at bjsrental.mom, call the yard desk, visit the gate at 2899 W 2495 S, Syracuse - 84075-7084, United States (US), or hire tables, chairs, tents, audio gear, tools and weekend bundles. The developer name covered by this policy is BJS Rental. The policy describes the choices that customers have, the rights that apply to their information and the steps that the Company takes to keep personal data safe. Anyone with a question about the practices described here may write to rentals@bjsrental.mom or call +14844502518 at any time.
1. Scope of This Privacy Policy
This Privacy Policy applies to the website operated by BJS Rental Enterprises LLC and to the rental transactions that the Company handles through its yard at 2899 W 2495 S, Syracuse - 84075-7084, United States (US). It covers information that is gathered online through the website and contact form, information that is given over the telephone to the yard desk, and information that is recorded on the checkout clipboard when an order leaves the gate. It does not apply to websites that are run by other businesses, even when a customer reaches those websites by following a link from this site.
The Company rents party and equipment items to households, event organizers, landscapers and small contractors in and around Syracuse. Because the business is local, most of the information that is handled relates directly to a reservation, a delivery address, a deposit or a support question. This policy describes each of those categories in plain language so that a customer can understand what is kept and why.
2. Information We Collect
The Company collects several categories of information. The first category is contact details, which includes a name, a telephone number, an email address and a mailing or delivery address. The second category is reservation details, which includes the items that are hired, the dates of the hire, the pickup or delivery window and any setup instructions that are agreed at the desk. The third category is payment and deposit information, which includes the amount charged, the date of the charge and the refund status of a deposit. The fourth category is communication content, which includes the text of emails, contact form messages and notes that are taken during a telephone call.
The Company also collects technical information when a person uses the website. This may include the internet protocol address, the browser type, the device type, the pages that were viewed and the time of each visit. Technical information is used to keep the website working, to understand which pages are useful and to protect the site against abuse. Sensitive information such as a social security number or a full payment card number is not requested through the public website and should never be sent by email or through the contact form.
3. How We Collect Information
Information is collected directly from a customer in most cases. A customer provides information when filling out the contact form, when calling the yard desk at +14844502518, when responding to a confirmation email and when signing a checkout clipboard at the gate. Information is also collected automatically when the website is used, through small technical records that the server keeps and through the cookie choices that are described later in this policy.
In a limited number of situations information is received from another source. A venue may confirm a delivery window, a payment processor may return the outcome of a card charge, or a supplier may confirm that a special item has been reserved for a customer order. When information arrives from another source the Company treats it with the same care that applies to information that is given directly.
4. Why We Use Information
The Company uses information to confirm and hold a reservation, to prepare and load the correct items, to deliver and set up an order, to collect the items after the event and to settle any deposit. Information is also used to answer questions, to provide a safety walkthrough for tools and audio gear, to arrange a replacement when a machine fails on a job and to keep an accurate record of what left the yard and what came back.
Beyond the rental relationship, information is used to improve the website, to keep the yard secure and to meet legal and accounting duties. The Company may use contact details to send a confirmation, a reminder or a service message about an existing reservation. Promotional messages are only sent where a customer has agreed to receive them, and every promotional message includes a way to opt out.
5. Legal Bases for Processing
Where a legal framework requires a stated basis for processing personal information, the Company relies on a small number of clear grounds. The first ground is the performance of an agreement, which covers the information that is needed to take, prepare and complete a hire. The second ground is a legal obligation, which covers information that must be kept for tax, accounting and safety records. The third ground is a legitimate interest, which covers the reasonable operation of the business, the security of the yard and the improvement of the website, provided that those interests do not outweigh the rights of the customer.
The fourth ground is consent, which applies where a customer chooses to receive promotional messages or agrees to a non essential cookie. Consent can be withdrawn at any time by writing to rentals@bjsrental.mom or by using the opt out method that is included in each promotional message. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
6. Reservations and Hire Records
A reservation creates a practical record that the yard depends on. When a date is held, the desk records the customer name, the contact telephone number, the items that are reserved, the unit numbers on the tag and the agreed pickup or delivery window. This record is written on the checkout clipboard and copied into the reservation list so that the crew can pull the correct equipment and count it before it leaves the gate.
Hire records are kept because they protect both sides of the transaction. If an item is damaged or a set returns incomplete, the signed list shows exactly what was provided. If a deposit is due back to a customer, the same list shows what was returned in full. Records are retained for the period that is described in the retention section below and are then securely destroyed.
7. Delivery and Setup Information
Delivery and setup require an accurate location and clear access instructions. The Company records the delivery address, the name of the person who will receive the order, a contact number that works on the delivery day and any notes about gates, parking, stairs or surfaces. These details are shared with the crew that performs the delivery and with no one else except where a venue or a site contact must be informed of an arrival window.
Location notes are kept only as long as they are useful. Access details that are no longer needed are removed from active records, although the address may remain in the accounting history that relates to the hire. A customer may ask that a specific access note be deleted after an event by writing to rentals@bjsrental.mom.
8. Payment and Deposit Information
Payment information is handled carefully and is limited to what is needed to complete a hire. The Company records the amount that is charged, the method of payment, the date of the transaction and the status of any deposit. Card payments are processed by a payment provider, and full card numbers are not stored on the yard systems. Where a deposit is held, the record shows the amount and the condition for its return.
Accounting records are kept for the period that tax and business rules require. Customers who need a receipt or a deposit confirmation can request one by email or by telephone, and the desk will provide a copy from the reservation list. The Company never asks for a full card number by email, and any message that appears to do so should be treated as fraudulent and reported to the yard immediately.
10. Analytics and Website Measurement
Website measurement is used to keep the site fast, clear and useful. The Company may review aggregate figures such as the number of visits to the services page, the devices that are used and the pages that lead to a contact form submission. These figures are reviewed as totals rather than as individual profiles, and they are used to decide which content should be improved or expanded.
Measurement data is retained in aggregate form and is not combined with reservation records to make decisions about a specific customer. If a measurement tool is added or changed, this policy will be updated so that the change is visible, and any consent requirement that applies will be honored before the tool is used.
12. How Long We Keep Information
Information is kept only for as long as it is needed for the purpose that it was collected. Reservation and hire records are kept for the season in which the hire takes place and for a reasonable period afterwards so that a question about condition or a deposit can be answered. Accounting records are kept for the period that tax and business rules require, which is commonly several years.
Contact form messages are kept until the question is resolved and for a short period afterwards for reference. Technical records such as server logs are kept for a limited time and are then deleted or overwritten. When a record is no longer needed it is securely destroyed, and any paper that contains personal details is shredded.
13. How We Protect Information
The Company uses reasonable technical and organizational safeguards to protect personal information. These safeguards include limiting access to reservation records to the crew that needs them, keeping paper checkout clipboards in a locked office, using password protection on the systems that hold digital records, and requiring payment providers to meet recognized security standards.
No method of storage or transmission is completely secure, so the Company cannot promise absolute protection. If a security incident affects personal information, the Company will investigate promptly, take steps to reduce the harm and notify the affected customers and any required authority in line with applicable law.
14. Privacy for Children
The website and the rental services are intended for adults who are able to enter into a hire agreement. The Company does not knowingly collect personal information from children. A reservation that involves a young person should be arranged by a parent, a guardian or another responsible adult who accepts the terms of the hire.
If the Company learns that personal information has been collected from a child without the involvement of a responsible adult, the record will be deleted promptly. A parent or guardian who believes that a child has provided information may contact the yard at rentals@bjsrental.mom and the matter will be handled without delay.
15. Your Choices and Rights
Customers have choices about the information that the Company holds. A person may ask to see the information that relates to a reservation, ask for a correction when a detail is wrong, ask for a deletion when the information is no longer needed, or ask that some processing be limited. A person may also object to processing that is based on a legitimate interest and may ask for a portable copy of the information that was provided.
Requests can be made by email to rentals@bjsrental.mom or by telephone at +14844502518. The Company will confirm the identity of the person making the request before acting, so that information is not released to the wrong party. A request will normally be answered within thirty days, and the Company will explain any reason why a request or part of a request cannot be granted.
16. Marketing Communications
The Company sends promotional messages only to customers who have agreed to receive them. A customer may join the list at the desk or by asking to be added when a hire is arranged. Every promotional message identifies the sender and includes a simple way to stop receiving further messages, and an opt out request is honored promptly.
Service messages are different from promotional messages. A confirmation, a delivery reminder or a deposit notice is part of the hire and is sent even where promotional messages have been declined. Customers cannot opt out of service messages while a reservation is active, because those messages carry information that is needed to complete the hire correctly.
17. Third Party Services and Links
The website may link to other websites, such as a mapping service or a payment page. Those websites are operated by other businesses and are governed by their own privacy policies. The Company is not responsible for the content or the practices of a third party site, and a customer should review the privacy notice of any site before providing personal information there.
Where a third party service is used to help run the yard, the Company chooses providers that offer reasonable security commitments and limits the information that is shared to what the task requires. A list of the categories of providers that may receive information is available on request by writing to rentals@bjsrental.mom.
18. International Data Transfers
The yard operates in the United States, and information is primarily stored and processed within the United States. If a service provider stores data in another country, the Company takes steps to ensure that the transfer is lawful and that the information keeps a comparable level of protection through contractual commitments or an approved transfer mechanism.
A customer who would like to know where a particular category of information is stored may ask the yard desk. The Company will provide a clear answer and will explain the safeguards that apply to any transfer that takes place.
19. Changes to This Policy
This policy may be updated from time to time to reflect a change in the way the yard operates, a new service, or a change in the law. When an update is made, the effective date at the top of the page is revised and the new version is posted on the website. Material changes will be highlighted so that returning visitors can see what has changed.
Continued use of the website or the rental services after an update means that the revised policy applies. A customer who does not agree with a revised policy may contact the yard to discuss the matter and may stop using the services if the concern cannot be resolved.
20. How to Contact Us
Questions, requests and concerns about privacy can be sent to BJS Rental Enterprises LLC at the yard, by email or by telephone. The Company welcomes the chance to answer a question directly and to correct any mistake in the records that it holds.
Write to rentals@bjsrental.mom, call +14844502518, or visit the yard at 2899 W 2495 S, Syracuse - 84075-7084, United States (US). A written request about privacy should include enough detail to identify the reservation or the enquiry so that the desk can locate the correct record and respond in a useful way.